Draft notice. This document is an initial editable draft and should be reviewed by legal counsel before publication.
1. Information we collect
We collect information you provide when you create an account, connect sender accounts, upload contacts, create campaigns, or contact us. We also collect basic technical information about how you use the platform for security and reliability.
2. Contacts and campaign data
Your contacts, list content, campaign content, sender configuration, and analytics data are your data. SendWise processes this data on your behalf to deliver the service you have configured.
3. Sender accounts
When you connect a Gmail, Microsoft, or SMTP sender, SendWise stores the authorization tokens or credentials required to send on your behalf. We use them only to operate the sender features you enable.
4. Third-party sender providers
Emails you send are transmitted via the sender providers you connect (for example Google, Microsoft, or your SMTP host). Their privacy and terms apply to how they process those messages.
5. How we use information
- To operate, maintain, and secure the SendWise platform.
- To send you service, billing, and security communications.
- To provide support and respond to enquiries.
- To comply with legal obligations.
6. Data retention
We retain account and platform data for as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data subject to legal and operational requirements.
7. Security
We apply appropriate technical and organizational measures to protect your data. No system is perfectly secure, and you are responsible for the security of your own account credentials.
8. Your rights
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, and to object to certain processing. Contact us to exercise these rights.
9. Contact
For privacy questions, contact the SendWise team through the Contact page. SendWise is operated by the Digital Marketing division of NetConsult.